Information Privacy Policy

Client Confidentiality Statement

At TLH Nonprofit Organization, we are committed to protecting the privacy, dignity, and personal information of every individual we serve.

Confidentiality Commitment

We respect the trust you place in us. All personal, financial, and identifying information shared with TLH Nonprofit Organization—whether in person, over the phone, through email, or by text—is kept strictly confidential. This includes, but is not limited to:

• Name and contact information 
• Criminal justice history  
• Housing, employment, or financial details 
• Case notes or program-related communications 
• Any written, verbal, or digital correspondence
   

How We Use Your Information

Your information is used only for the purpose of providing services, support, and referrals through TLH. We do not share your information with anyone without your written permission, except when required by law (such as to prevent harm or comply with a court order).

Your Right to Privacy

You have the right to:

• Know what information we collect and how it is use.
• Request a copy of your client file 
• Request corrections to your information 
• Withdraw your consent at any time (except in cases where disclosure is legally required)
• SMS opt-in and phone numbers collected for SMS consent will not be shared with any 3rd party or affiliate company.
   

Our Staff and Volunteers

All TLH staff, volunteers, and board members are required to sign a confidentiality agreement and are trained to uphold the highest standards of privacy and professional conduct.

Questions or Concerns?

If you have questions about your confidentiality rights or would like more information, please contact us:

TLH Nonprofit Organization

Email: Tlharrigan44.nonprofitorg@gmail.com

Phone: 508-202-4334

Website: www.tlharrigannonprofitorg.com

TLH SMS Privacy Policy & Implementation Guide

Privacy Policy (Website)

At Troy Leon Harrigan Nonprofit Organization (TLH), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We may collect personal information you provide directly to us, including:
- Name, email address, phone number
- Information submitted via intake forms, volunteer sign-ups, event registrations, or donations

How We Use Information

We use this information to:
- Provide services and programs to our clients and community
- Share updates about events, volunteer opportunities, and organizational news
- Send important reminders and confirmations (if you have opted in to SMS communications)

SMS Consent & Privacy

- If you choose to opt in, TLH may send SMS messages related to programs, events, reminders, or updates.
- SMS opt-in and phone numbers collected for SMS consent will not be shared with any third party or affiliate company.
- Message frequency may vary. Standard message and data rates may apply.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may only share data if legally required.

SMS Terms & Conditions (Website)

1. SMS Consent & Privacy
By opting in, you agree to receive SMS communications from TLH. We will not share your phone number with any third parties for marketing purposes.

2. Types of Messages
If you opt in, you may receive:
- Event updates & reminders
- Program announcements
- Volunteer opportunities
- Community alerts & resources

3. Message Frequency
Message frequency may vary depending on events and updates, but you can expect approximately 2–4 messages per month.

4. Carrier Charges
Standard message and data rates may apply.

5. Opt-In Methods
You can opt in by checking the SMS consent box on our website forms or through other sign-up methods provided by TLH.

6. Opt-Out Instructions
You may opt out at any time by replying STOP to any message. To resume receiving messages, reply START.

7. Help
For assistance, reply HELP or contact us directly at:
📧 cmendes@tlhnonprofit.org | 📞 (508) 202-4334

8. Disclosures
- Message frequency may vary.
- Message and data rates may apply.
- Reply STOP to cancel.
- Reply HELP for assistance.
- For more information, visit our Privacy Policy and Terms of Service.

Website Form Requirements

- Include an optional SMS opt-in checkbox.
- Checkbox must not be pre-checked.
- Checkbox must not be bundled with other consents.
- Clearly describe the types of messages users will receive.
- Link to Privacy Policy and Terms & Conditions.

Example Checkbox Text

By checking this box, I agree to receive SMS messages about TLH programs, reminders, and updates at the number provided. Message frequency may vary. Message and data rates may apply. Text HELP to (508) 202-4334 for assistance. Reply STOP to unsubscribe. See our Privacy Policy and Terms & Conditions.

Backend Consent Recordkeeping

Your form handler should store proof of consent including:
- Phone number
- SMS opt-in (true/false)
- Consent text version
- Timestamp (UTC)
- IP address
- User agent
- Source form (intake, contact, etc.)
- Checkbox value (yes/no)

RingCentral Auto-Reply Keywords

STOP → “You’re opted out of TLH texts. No further messages will be sent. Reply START to re-subscribe. Help: (508) 202-4334”

START → “You’re opted back in to TLH texts. Approx. 2–4 msgs/month. Msg&data rates may apply. Reply STOP to cancel. Help: (508) 202-4334”

HELP → “TLH SMS Support: Call (508) 202-4334 or email cmendes@tlhnonprofit.org. Msg&data rates may apply. Reply STOP to cancel.”